FAQ

Frequently Asked Questions

What products do you offer?

We offer a curated selection of premium pet products designed to provide the best care and comfort for your pets. Our range includes high-quality food, toys, accessories, and wellness products.

Do you ship internationally?

Currently, we primarily serve customers in the United States.

What is your return policy?

We want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receipt to arrange a return or exchange.

How long does shipping take?

Most orders are processed within 1-2 business days and typically arrive within 3-5 business days depending on your location.

How can I contact customer support?

You can reach our customer support team through the contact form on our website, or email us directly. We typically respond within 24 hours during business days.

Do you offer any guarantees on your products?

Yes! We stand behind the quality of our premium pet products. If you experience any issues with product quality, please reach out to us and we'll make it right.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Are your products safe for all pets?

We carefully select products that meet high safety standards. However, we recommend reviewing individual product descriptions and consulting with your veterinarian if you have specific concerns about your pet's needs.

Can all dogs take pet supplements?

Yes, We made our pet supplements for all dogs and the dosage is by weight of dog. This is our price advantage to some top brands.

When should I start pet suplements?

For preventive use (most common for these supplements): Many vets recommend starting around 1 year old, once the dog has finished growing. This is a common point cited by sources like Cornell University's Canine Health Center, as it supports long-term joint health without interfering with puppy growth phases.

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My dogs really enjoyed the Cod sticks and arrived fast .

Dogs like 'em

My dogs really like these probiotic chews. They’re a nice small size, soft and easy to eat, and my dogs treat them like a reward rather than a supplement.One thing I really appreciate is the quantity you get in the container. Compared to a lot of other pet supplements, these feel much more cost-effective and last longer before needing to reorder.I’ve tried several different brands over time, and I do like the ingredient profile on these. My dogs have had issues in the past with things like gas, bad breath, and occasional digestive upset, so I like keeping them on a probiotic regularly as part of their routine.The chicken flavor seems to be a hit, and I’ve had zero issues getting my dogs to take them. Overall, these seem like a good value and an easy addition to daily pet care.

Excellent ingredients for my fur baby

These things smell so good that my dog and I both salivate when opening the jar. The smell is a strong smell of chicken with ingredients that are all things that I would want to consume to be healthy. Thankfully, someone thought our fur babies deserve good ingredients, also when making these. My dog has a fungal infection on one of her paws that is synonymous with athlete's foot in humans. I was worried she wouldn't want anything to do with these, but she loves them. They are little, heart-shaped goodies that are the perfect size for any-sized dog. This is day four of her eating these, and I have already noticed her licking her paw less than she was before these were introduced into her diet. I was worried that these may upset her GI tract, but she was able to digest them with ease and seems to really enjoy her new little treats every morning. A lack of prebiotics and probiotics seems to be a problem with many people's diets, so why not your dog? I am extremely happy with the effectiveness of this item and highly recommend it.

Dog approved probiotic chews!

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My dogs loved these probiotic chews! They come in a nice plastic container. There was a security seal that was hard to take off which tells me it was very secured. I had to stab a knife in it to peel it off and when I did, there was a “poof” of air and my dogs went wild with the sudden smell of goodness! The chews are heart shaped and soft. My dogs loved them and wanted more. They digested them just fine and I’m excited for the benefits it will bring to their immune system and gut flora!

Perfect for my boy!

I have a kitty whose skin gets a bit irritated, so wanted to get something that I could put on him that was safe if he were to lick at it. And him being a cat, he is going to lick at it. I'm happy to say this product from KZPETS is soothing his skin, and since it is also lick safe, I don't have to worry about him ingesting it. The KZPETS Lick-Safe Gel is suitable for dogs and cats, plus it's fragrance free and hypoallergenic. It soothes sensitive, dry or irritated skin. I've noticed my sweet boy grooming at his skin less which will help it heal, and he has had to issue with the product causing any discomfort to him. Sometimes with cats it seems an irritated area is one they want to over groom, so this making him not feel the urge to over groom is great. And so happy his skin is looking better and feeling better as well.

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